Refund & Cancellation Policy

Cancelling your membership

You can cancel at any time from Account → Manage Subscription, which opens the secure customer portal. Cancellation stops future renewals. Your membership stays active until the end of the billing period you have already paid for, and then reverts to the Free plan.

Refunds

• Monthly plans — if you contact us within 7 days of your first charge and have not made substantial use of the platform, we will refund that charge in full.
• Annual plans — if you contact us within 14 days of your first annual charge, we will refund it in full.
• Renewals — renewal charges are generally non-refundable, but if you were charged in error or contact us within 7 days of an unintended renewal, we will review and typically refund.
• Duplicate or accidental charges — always refunded in full.

Failed and past-due payments

If a payment fails, our payment provider will retry. Access may be limited while the account is past due and will be restored automatically once payment succeeds. If payment cannot be collected, the subscription is cancelled and the account reverts to the Free plan.

School and district licences

School and district licences are quoted individually and governed by the terms of the written agreement or invoice, not by this policy.

How to request a refund

Contact RPI Education through the contact options on this site with the email address on your account and the date of the charge. We aim to respond within 3 business days; approved refunds are returned to the original payment method.